“While emergencies are extremely rare, there can never be an environment that is too safe for our team members and guests, so we are excited to integrate React Mobile into our already robust security programs,” said Fry. When feeling threatened or in need of assistance, employees can press a button on the fob which will signal for help through a smart phone app and share the employee’s location to security services. However, James Fry, River Rock’s assistant general manager, told the Richmond News that the introduction of React Mobile was not a result of the allegations, saying the system was implemented because “it was the newest safety technology to become available in Canada.”Įmployee and customer safety is the River Rock’s first priority, added Fry. The React Mobile safety system takes the form of a fob which is provided for hotel employees who find themselves in an unsafe situation while working alone.Ī few months ago, two reports linked to sexual harassment and assault allegations on River Rock casino staff by customers were released by the B.C. The River Rock Casino and Resort in Richmond is one of the first hotels in Canada to introduce a new safety solution in the hospitality industry.
